Refund and Return Policy
You can return any product purchased from this page for full refund of the purchase price for life.
To return the product, you first must obtain a Return Merchandise Authorization number (RMA) from customer service by calling 866-GET-IM21 (866-438-4621). Clearly include the RMA number on the outside of the package.
All returns must be received within 15 days after the RMA number has been issued.
You are responsible for return shipping.
Any shipment that is returned without an RMA number may be ineligible for a refund.
Once the product is received and checked by our warehouse, we will issue you the appropriate refund. Please allow up to 15 business days after we receive your returned product for refunds to be reflected on your card statement.
Once you have obtained your RMA please send the product back to:
274 S 700 W
Pleasant Grove, UT 84062
Additionally, please note: All refunds will be processed to the original card used for purchase.
For Damaged or Defective Product:
If your product was damged in shipping or arrived defective, you may not be required to send back the damaged product.
We will either refund or replace the product at no cost to you.
If you are asked to return damaged product so that we may investigate how the damage occured, a pre-paid shipping label will be sent to you.